Paladin Consulting is currently hiring an IT Field Support Technician to join our team working onsite at our client's office located in Memphis, TN.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title: IT Field Support Technician
Work Location: Memphis, TN (100% onsite)
Duration: 4 month contract with option to extend or hire
Education/Experience Required: Experience Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
Hours: Mon - Fri 8am - 5pm
Job Description & Responsibilities: - Day to Day desktop support anything from troubleshooting hardware to setting up a new user to re-imaging desktops.
- Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
- Performs software and hardware inventory.
Skills & Qualifications: - Years' Experience Required: 10+ preferred
- Education Requirements: HSD
- Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
- Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
- Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
- Strong focus on customer service and communication skills (exceptional).
- Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicate effectively to broad audiences)
- Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Routine reporting and data integrity.
- Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop) preferred
- Financial or Medical industry preferred
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