IT & Facilities Support

TERCs offices are located in a historic factory building between Porter & Davis Squares. We are a relatively small organization, but we are tech heavy for our size. Commitment to Diversity, Equity, Inclusion & Belonging (DEIB) TERC envisions a work community of diverse, multicultural talent that transforms futures through math and science education research. As such we are committed to antiracist education and other critical frameworks to cultivate equitable STEM learning environments and transformative social justice in the diverse communities we serve. Read our Diversity, Equity, Inclusion, and Belonging Statement. TERC actively seeks to diversify its staff; we deeply believe that the inclusion of diverse perspectives, ideas, and characteristics (race, ethnicity, national origin, gender identity, sexual orientation, socioeconomic status, religion, disability, protected veteran status, age, and more) contributes to the creativity and impact of our research, and the professional development and experiences of our employees. All hiring practices, personnel actions, and benefits are administered equally, without regard to the aforementioned characteristics. For more details, please read our EEO Policy Statement. About the Role: The Operations Support role provides general support for two departments, Facilities and IT. TERC is an all-Mac environment; some familiarity with Apple hardware and software is important to the role. The successful candidate will have regular direct interaction with staff via various remote methods and in-person. They will thrive in a team environment, but also be able to tackle small projects on their own. This is a full-time non-exempt support position. TERC has a hybrid work environment; the successful candidate will work approximately 50% of the time at our offices in Cambridge, MA. Initial interviews will be conducted remotely via Zoom. Responsibilities: Monitors ticketing system, selecting from standard responses, providing links to documentation, or assigning tickets to others as appropriate. Provides basic support (in person and via remote methods) for equipment and services, using provided documentation and standard practices. This may include printers, scanners, mailing equipment, audiovisual equipment, workstation equipment, and staff laptops. Submits tickets to Management Company regarding maintenance needs. Conducts general office support tasks such as handling incoming/outgoing mail and packages via USPS, FedEx, and UPS, refilling supplies, and maintaining clean and organized public spaces. Assists with tracking inventory of equipment and supplies. Preferred: Familiarity with Microsoft 365, Zoom Ticketing system experience Experience writing technical documentation Experience troubleshooting AV equipment Experience with Jamf device management Requirements: High school diploma or equivalent A high attention to detail Interest and willingness to learn new tools and technology Strong analytical and problem-solving skills Strong written and oral English communication skills To apply, go to .