IT End User Support with Security Clearance

JWICS IT End User Support
Delaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking a IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron - Operating Location B at Joint Base Anacostia Bolling. Duties and Responsibilities:
• Perform all hardware maintenance duties and have the ability to operate automated diagnostics systems and to interpret findings
• Perform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs or as defined by the Contracting Officer Representative (COR)
• Track and execute warranties for asset maintenance
• Perform equipment installation and relocation
• Assist Government with equipment sanitization for turn-in to the Defense Reutilization Management Office (DRMO)
• Identify required spare parts and maintain inventory of spares
• Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and US Space Force (USSF) requirements
• Perform hardware installations, basic network administration and actions required to install or troubleshoot Automated Information Systems and Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.)
• Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations, and layout drawings updates
• Perform site surveys for new installations or reconfigurations as directed by the COR via projects and/or task assignments
• Attend internal unit required training sessions and meetings
• Create/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements Perform/maintain change control and associated documentation
• Provide Tier II/III support to the AF JWICS Enterprise Service Desk (ESD)/East CONUS-Enterprise Service Center (EC-ESC) to include: desktop imaging, managing Active Directory contents (accounts, groups, etc.) using DRA, and manage Org share contents. Qualifications:
• Active TS/SCI security clearance required
• Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years.
• Must possess and maintain at least an Information Assurance Technical (IAT) Level I Certification in compliance with DOD Directive 8570.1 prior to the first duty day.
• Minimum of 6 years' experience in maintenance, technical, logistics, and life cycle support
• Experience with Remedy, Seibel or Service Now ticketing systems
• Knowledge of Networking, Windows 10 OS, HP and Dell workstations, Cisco/Tandberg VTC
• Ability to lift equipment weighing up to 70 pounds
• Valid driver's license and POV for local travel requirements