The Yukon-Kuskokwim Health Corporation (YKHC) is located in the Southwestern Alaska town of Bethel, with a total of approximately 6,000 people. YKHC supports 1500 employees, providing the health services to a primarily Yup'ik Eskimo Native population for an area the size of Oregon. Services are provided through a Bethel located hospital and 50 clinics throughout the YK Delta.
Position Summary:
Under the general direction of the Chief Information Officer, provides leadership and direction to align YKHC's Core IT operations with our strategy to achieve the vision that Alaska Natives are the healthiest people in the world. Provides innovative IT solutions, reliable and secure infrastructure, efficient and timely processes in support of YKHC business operations.
Develops and fosters a culture within the staff to deliver excellent customer service and exceptional quality of services and products. Manages external vendor partnerships to support key technologies and service delivery. Responds to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner consistent with YKHC customer service quality standard.
Continuously assesses best practices models and collaborate with other organizations as part of this strategy. Establishes key performance indicators and service level agreements for continually improving the performance of IT operations. Ensures that capacity planning and hardware/service provisioning are able to meet the growth and changing needs of the business. Defines standards and requirements for technical services surrounding software, and system documentation. Defines which software and hardware policies or procedures are recommended or required by the information function of YKHC.
Directs the efforts of technical operations teams to successfully launch new products/services with the objective of improving health care delivery and business processes. Provides leadership and direction to staff and collaborate with stakeholders to ensure effective operation as well as attainment of profitability and growth objectives are achieved.
Position Qualifications:
- Minimum Education: A Bachelor of Science degree in business, computer science or related field from an accredited college or university. Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for college education.
- Minimum Experience:
- Non-Supervisory - Five (5) years experience managing information and telecommunications technology within a health care environment. An equivalent combination of relevant education and/or training may be substituted for experience.
- Supervisory- Five (5) years as a manager in Information Technology settings. An equivalent combination of relevant education and/or training may be substituted for experience.
- License, Certification, Registration: Training and certification in ITIL is highly desirable. Cisco and Microsoft Certifications are highly desirable.
- Equipment/Tools: Computer proficiency with various software, calculator, multi-line phone, fax/copy machine.
- Specialized Knowledge and Skills:
- Knowledge of computing resources and servers
- Knowledge of computer, networking, telecommunications, and electronic transport infrastructure hardware, software systems, and engineering principles.
- Knowledge of the IT Infrastructure Library (ITIL) best practices including incident, problem, capacity, release, and change management.
- Knowledge of customer service and relationship management, concepts and practices.
- Knowledge of Virtual Environments
- Knowledge of confidentiality rules and regulations and HIPAA Privacy Act.
- Knowledge of hardware and software troubleshooting techniques.
- Knowledge of principles and practices of cost accounting, budgeting and strategic planning.
- Skill in analyzing information systems issues, evaluating alternatives, and making logical recommendations based on findings.
- Skill in effectively managing, coaching and leading staff, and delegating tasks and authority.
- Skill in managing teams of professionals and working along customer groups to achieve results.
- Skill at building and communicating Information Technology and Telecommunication Systems strategies.
- Skill in effective communication; ability to influence others, ability to quickly assess the business impact of technical issues and make appropriate decisions.
- Skill in assessing and prioritizing multiple tasks, projects and demands.
- Skill in establishing and maintaining cooperative working relationships with co-workers, contractors, and representatives from other local, state and Federal agencies.
- Skill in operating a personal computer utilizing a variety of software applications, including Microsoft Office and Windows operating systems.
Benefits Include:
- Generous PTO - beginning at 4.5 weeks
- Ten paid holidays
- Comprehensive healthcare coverage
- Life and Disability Insurance
- Flexible Spending Account
- Retirement plans
- Employee Wellness Center
YKHC applies Alaska Native/American Indian (under PL 93-638), EEO, and Veteran Preferences. Under federal and state laws, YKHC performs criminal history and background checks to ensure customers are protected.
Working Together to Achieve Excellent Health
or 1- ext 6060
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