IT Desktop Support Specialist

AMERICAN SYSTEMS is searching for a mission driven professional with the ability to obtain Secret Clearance, A+ Certificate and 1-2 years of experience as an IT Desktop Support Specialist for the federal government to become our next Desktop Support Specialiston-site in Rome, NY. As anIT Desktop Support Specialist, you will: Serve as the primary point of contact for telephone and e-mail requests for technical support. Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan. Be part of an empowered culture where you are a key contributor to the success of the company. Be part of a team of highly skilled, driven, and supportive professionals. Continue growing your skills and knowledge. A week in the life of an IT Desktop Support Specialist: Perform trouble ticket management by responding to initial customer contact and performing initial troubleshooting triage. Assist clients with technical support of desktop computers, applications, and related technology. Support the specification, installation and testing of computer systems and peripherals Promptly apply latest patches or updates for the operating system / software. Work with Customer Support and Network Operations staff as appropriate to determine and resolve problems received from clients. Track ticket status using Remedy and update technical notes with meaningful details at a minimum of every three days. Resolve Remedy tickets within established contract thresholds. Job Requirements Ability to obtain a Secret Security Clearance Minimum of 1-2 years of experience as a Desktop Support Specialist High School Diploma Required A+ certification or equivalent required Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Company Awards: Forbes National Best Midsize Companies Energage National Best Workplaces Washington Post Best Workplaces Veteran Hiring Awards: U.S. Department of Labor Hire Vets Medallion BEST FOR VETS by Military Times TOP 10 MILITARY FRIENDLY COMPANY by AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $21.00 - $25.00 Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation