IT Consultant I

Job Details:

Job Title: Site IT Support (SIS) Analyst

Location: Pittsburgh PA 15272

Duration : 06+ months

Roles, Responsibilities and Requirement:

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems

• Training users on use of new technology and software

• Performs pro-active monitoring computer systems through appropriate tools.

• Documents, tracks, and monitors problems to ensure timely resolutions.

• Participates in various IT projects working with internal and external teams.

• Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports

Requirements:

• A 4-year degree in Computer Science, Engineering, or related discipline is preferred. A degree would give them the opportunity to be hired FT down the road if headcount allowed and for the right fit.

• Strong interaction and interpersonal skills specifically listening, providing guidance,

• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.

• Follow company standards and apply policies consistently.

• Strong verbal communication skills, including the ability to document operations procedures

• A Fluency in English