IT Asset Manager

The IT Asset Manager will be responsible for the operational management of the Asset Management process. This role is fully remote and would need to work East Coast hours

Ensure the appropriate inputs/outputs are being produced

Subject Matter expert for IT Hardware Asset Management Processes and Procedures

Produce/Suggest process KPI reporting

Work with ServiceNow Support to implement tool enhancements

Create and update process and procedure documentation for IT Hardware Asset management

Monitor, assign, and where authorized, approve Service Catalog orders/requests routed via Customer's Service Management system

Monitor existing product stocking levels and thresholds within stockrooms and follow existing processes to adjust those levels where appropriate

Provide IT Asset Management expertise and support for IT projects as needed

Serve as the initial escalation point for IT Hardware Asset Management issues

Basic Qualifications:

4+ years of relevant experience

IT Hardware Asset Management Experience

Strong reporting skills

Strong MS Office skills (Excel, PowerPoint, Word, Outlook)

High school diploma

Preferred Experience:

ServiceNow Experience

Professional certifications to include either ITIL, CITAM, CHAMP, etc.

Bachelor's degree from an accredited university