IT Asset Manager
The IT Asset Manager is a subject matter expert responsible for the lifecycle management and governance of the Firm's technology assets. This role ensures that IT assets are properly inventoried, maintained, and disposed of according to established policies and procedures. Working in close coordination with technical teams and cross-functional stakeholders (e.g., Finance & Accounting, Procurement, Information Security), the IT Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls.
The company is located in Washington D.C. and will be a hybrid model.
What You Will Be Doing: - Oversees the Firm's IT asset management (ITAM) program in partnership with the Director of Service Management, inclusive of procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal.
- Supports the definition of guidelines for the use of IT assets in partnership with Information Security.
- Partners with cross-functional stakeholders for the procurement of new IT assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory.
- Monitors the organization's IT assets to ensure they are being used appropriately and provides regular reports on their usage.
- Works with other technical and non-technical departments to ensure that IT assets are being used efficiently and effectively.
- Maintains the Firm's database / system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that the records are accurate and up to date.
- Leads the design and oversees the execution of standards and operational processes for configuration management.
- Leads the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management).
- Proactively identifies opportunities for simplification, cost savings, risk-reduction, and efficiency across the Firm's technology / asset estate.
- Serves as the business owner of enterprise asset management solutions, actively leading the design and experience for IT and non-IT users.
Required Skills & Experience: - College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical field. Master's degree is preferred.
- Appropriate technical certification(s) are preferred (e.g., ITIL v4, CITAM).
- 7+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
- Demonstrated experience designing an enterprise ITAM framework, preferably in a professional services or Legal Firm.
- Demonstrated experience establishing appropriate structure, size, and scale for the IT asset management discipline, balancing the risk posture of the Firm with the organizational size and maturity. Demonstrated experience designing, supporting, and continuously improving IT asset repositories.
- Demonstrated experience with leading systems and tools for IT asset management, discovery, and automation / workflow capabilities (e.g., ServiceNow, Tanium).
- Demonstrated experience working in a time-sensitive, high-visibility environment.
- Experience in leading and influencing IT staff of all levels to adopt ITAM standards, processes, and controls.
- Experience with business process reengineering to achieve performance improvement outcomes.
- Strong service orientation, and an understanding of the importance of developing effective working relationships with users and organizational stakeholders of all levels.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn't provide sponsorship. IT Asset Manager- Hybrid