IT Applications Manager

Job Description

As the IT Applications Manager (0933 Manager V), you will manage critical aspects of Civic Technology including business analysis, solution architecture, product acquisition, software development, system implementation, and support. This pivotal role involves driving the future growth of the Applications section by curating a portfolio that aligns seamlessly with enterprise-wide organizational objectives. This includes a mix of 'in-house' and commercial, off-the-shelf (COS) solutions tailored to meet the evolving needs of the department. You will be working with and reporting directly to the San Francisco Public Works Chief Information Officer (CIO).

Your profound hands-on experience and comprehensive grasp of a broad spectrum of application technologies, software development methodologies, tools, standards, solution architecture, and application trends are essential to performing successfully. Equally vital is the ability to develop a close collaboration with business users and IT teams responsible for the underlying technology platforms, encompassing application infrastructure, data, cloud, integration technologies, and IoT computing capabilities. Beyond technical proficiency, this role offers you the opportunity to develop skills in project and portfolio management and gain an understanding of Project Management Office (PMO) operations, ensuring timely and budget-compliant delivery of critical systems.

Important and Essential Duties:

As an Applications Manager 0933, your duties may include but are not limited to the following:

Strategy and Management

Develops, implements, and provides strategic leadership for the Application section within the IT management team.

Aligns IT initiatives with the department's strategic objectives by formulating and executing a comprehensive applications strategic plan.

Prioritizes investments in applications technology, substantiating the need for requisite resources to optimize service delivery.

Application Services

Fosters essential relationships with IT leaders, DT, DataSF, the Controller's office, and business executives to grasp business needs; ensure cost-effective solutions that adapt swiftly to changing business priorities.

Addressing challenging technological issues, encompassing feasibility, usability, availability, scalability, and performance, while mitigating potential business risks.

Analyzing and determining the ideal approach for choosing between building and buying solutions based on the best strategy for expeditiously delivering robust and sustainable systems.

Lead the planning, selection, execution, design, and implementation of application systems, collaborating closely with users and IT teams to identify use cases, define information flows, and ensure desired outcomes.

Managing complex projects and programs spanning multiple bureaus and divisions within the department, offering expert recommendations on the most effective course of action.

Supervision and Leadership

Develop governance processes and performance metrics, shaping the team's mission and vision to cultivate a business-focused culture rooted in continuous improvement.

Manages the budget, providing cost to the budget, ensuring that projects are within budget and scope, and authorizing invoices and purchase orders.

Foster a collaborative environment conducive to teamwork, innovation, problem-solving, and exceptional performance through adept leadership.