Job Location: Hybrid in Burlingame, CA, or Remote in United States (West Coast Preferred)
Job Schedule: Full-Time Exempt
Reports to: Director of Operations
Are you passionate about making a significant impact in the lives of the elderly? Join us at Sage Eldercare Solutions, where we're redefining eldercare with innovative solutions and compassionate care. We're a dynamic, diverse team dedicated to enhancing the lives of older adults through personalized care plans, advocacy, and a holistic approach to well-being.
Since our inception in 2001, we've been committed to understanding and meeting the unique needs of our clients. Our interdisciplinary team includes nurses, social workers, gerontologists, and therapy professionals, all working together to provide unparalleled care and support while upholding a culture of excellence. Serving San Francisco, San Mateo, Santa Clara, Marin County, Sonoma, Sacramento, Contra Costa, Alameda, Los Angeles, Orange County, and Seattle Counties.
What We Want:
We're looking for an Intake Sales and Marketing Lead to enhance our client intake processes, drive sales through consultative approaches, and drive marketing operations to reach and support more families. This role is perfect for someone with clinical understanding, sales acumen, and marketing savvy, especially within the eldercare sector.
What You'll Do:
Client Intake Management and Consultative Selling (70%)
- Field and manage new client inquiries, ensuring excellent communication and customer service and owning the process from inquiries to signed service agreements.
- Serve as a Sage Subject Matter Expert and trusted advisor, conducting complimentary consultations for our prospective clients and qualified new inquiries and recommending the best outcomes for clients in our three service areas: Care Management, Home Care, and The Hummingbird Project therapeutic activity program.
- Create and document processes to streamline intakes and increase conversion rates.
- Data reporting and follow-up: Use our CRM (HubSpot) to generate reports and provide funnel metrics to department heads, tracking numbers such as leads, consultations, conversions, and website visits and providing actionable insights.
Marketing Operations (30%)
- Utilize company and industry knowledge to collaborate with department heads on marketing strategies and to create content for marketing campaigns.
- Plan and coordinate the company's participation in industry events, such as conferences, and support other eldercare-related marketing initiatives to enhance outreach and engagement.
- Ensure the CRM contact database captures new leads and is kept current.
Who You Are:
- Bachelor's degree in Human Services or other related fields.
- 3-5 years of experience working with aging adults and adults with cognitive or physical disabilities.
- In-depth knowledge of key aspects of the aging process, conditions affecting older adults and adults with disabilities, and a general knowledge of local eldercare resources.
- Excellent communicator, able to engage with clients and families empathetically.
- Professional experience in Sales, Marketing, or other metrics-driven, customer-facing roles (1+ years of experience preferred).
- Prior experience fielding and converting new client consultations.
- Experience in a management or leadership role is a plus but not required.
- Commitment to maintaining the highest level of client confidentiality.
- Experience with office technology, including Microsoft Office Suite, G Suite, and CRM software (Hubspot experience is a plus).
- Local to the San Francisco Bay Area or located within the Pacific or Mountain time zones with the ability to travel to the Bay Area six times yearly.
- Comfortable working and collaborating remotely.
Why Sage?
- Impactful work: Every day, we're improving the lives of older adults.
- Work-life balance: We prioritize the well-being of our clients and our team.
- Innovation and support: We value your ideas and foster a culture of learning.
- Medical, dental, vision, and FSA plans
- Employee Assistance Program
- 401(K) and 401(K) matching
- Employee Referral Program
- Year-end Cash Bonuses
- Annual pay increases
- Continuing Education
- Paid Holidays
- Paid Time Off
At Sage Eldercare Solutions we celebrate diversity and are committed to creating an inclusive environment and building teams that represent a variety of backgrounds, perspectives, and skills. Sage is an equal opportunity employer.
Compensation: This is a salary-based position with an anticipated annual pay range between $80,000 - 85,000. Offered compensation will be determined based on education and experience.
Application Deadline (Colorado Applicants Only): Applications are accepted on an ongoing basis if the position remains unfilled. This job posting may be removed or paused at any time to provide a better candidate experience to those who have already applied.
Career Development and Career Progression (Colorado Applicants Only): Sage Eldercare is committed to doing great client work and to the development and well-being of its employees. We aim to increase your pay every year. Employees can earn successive, performance-based increases. All employees employed with Sage for 90 days or more are eligible for cost-of-living and performance-based increases. We aim to pay a year-end cash bonus. Full and part-time team members are eligible for Continuing Education funds. Sage Eldercare values its employees' career progression and aims to provide objective metrics for advancement. These benefits and incentives are subject to change at the company's sole discretion.
Join us in transforming senior care. Apply now.
Do you have consultative selling experience in Eldercare, Geriatric Care Practice, or Home Health?
Do you have professional experience working with aging adults or adults with cognitive or physical disabilities?
Have you been responsible for converting new client inquiries into signed contracts?
This role can be Hybrid in Burlingame, CA, or Remote in the United States (West Coast Preferred). Are you comfortable working remotely and traveling to the Bay Area six times yearly?
This is a salary-based position with an anticipated annual pay range between $80,000 and $85,000. It does not have commission earnings. Are you comfortable with this pay?
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