Insurance Phone Interviewer/Underwriter

INSURANCE PHONE INTERVIEWER/ UNDERWRITER
JOB SUMMARY: Interviewing applicants for insurance products which may include Medicare Supplement, Convalescent Care, and Life insurance in a professional, patient, honest, confidential, and efficient manner.
ESSENTIAL DUTIES & RESPONSIBILITIES (Other duties may be assigned as necessary):
Must be able to work your scheduled shift and if needed, rotate schedules with other employees for proper departmental staffing needs and /or Work Overtime if needed. Responsible for conducting phone interviews on both outbound and inbound telephone calls. Must be detailed oriented and possess good verbal/written/typed communication skills. Must be able to work in a work environment where procedures change frequently. Must have a medical background with an emphasis on prescription drug information. Must be able to work independently and efficiently to meet contractual time service agreements. Verify all necessary information from the application over the phone with an applicant Follow a telephone script, which matches the questions on the application. Information obtained during the phone interview process is collected on the phone script form and is used in the UW process. When appropriate, pull supplemental questionnaires for medical conditions and certain medications to obtain detailed information about the condition/medication in question. Carefully listen to the applicant s responses to ensure the accuracy of the information gathered. Concentration is essential. The Underwriter s decision to approve or decline an application is based on information gathered in the PHI. Must be able to identify and request any outstanding underwriting requirements in order to complete the processing of an application. Entering completed interviews and underwriting requirements in the admin system. Must be able to determine if an applicant meet the underwriting guidelines set forth by our clients. Comfortable working in a face paced environment while demonstrating critical and analytical thinking capabilities.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma/GED with one (1) year experience Language skills: ability to read and interpret documents such as procedure manuals and written handouts. Reasoning ability: need to apply common sense to carry out written and/or verbal instructions. Must be able to deal with problems containing multiple variables. Pharmacy background is preferred. Honesty, as well as respect, for the company and its policies & procedures is crucial.