Inside Sales Representative

Inside Sales Representative

Location: Richmond, VA

Role: Full-Time Opportunity (with benefits)

At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America.

CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada. We strive to deliver the best products with best-in-class customer service.

Mission: At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values safety, integrity, teamwork, innovation, service-minded, and community oriented.

As an Inside Sales Representative, you will be providing pre- and post-order support to key dealers, as well as the local sales team, within the designated Richmond Virginia market areas. You will seek new business opportunities by responding to sales leads and targeting underserved markets who can benefit from our vast array of HVAC products and other critical solutions.

The position is an integral part of the overall customer relationship. Customer contact will take place via incoming and outbound calls, digital channels, and indirectly through the inside support of the sales team - it's a team effort.

Duties Include:

Provide superior engagement for sales follow-up and customer service to both external and internal customers:
Assist with the maintenance and follow-up of open customer orders/sales support.
Provide technical post-sale support to the sales organization, including monitoring shipping, delivery and return status, as required.
Handle incoming customer requests for orders and product information (equipment specifications and applications).
Work with customers, sales, and internal/external suppliers to resolve issues as they arise.
Work with Warranty Team to support customer claims and questions as needed.
Support add-on sales opportunities when receiving and processing customer orders.
Drive technology and tool adoption within customer groups and sales channels to utilize tools such as (training on tools is available:
WATSCO Ventures technology suite- Easy Stock, On Call Air, Housecall Pro, Credit for Comfort
Utilize eComm tools- Website and Mobile App, Salesforce
Utilize Contractor Assist - Pick-up Express
Demonstrated performance history and knowledge of the HVAC industry. A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired.
Highly motivated self-starter, able to work with minimal direction required from management.
High sense of urgency, team-oriented, and strong interpersonal skills.
PC and common software literacy required.
Must possess desire to succeed and learn for future growth and development.
Excellent customer relations and customer service skills.
Ability to actively problem-solve and innovate when information not readily available.
Have the ability to work in a fast-paced environment and possess excellent organizational skills.
Exceptional written and verbal communications skills, complete with ability to follow through.
Learn and adhere to posted CE Team A7 Principles and ensure 100% Customer Satisfaction in each transaction.
Requirements:

Education and Experience:

Associate level degree preferred. Bachelor's degree or higher a plus, but not required. Note - CE offers excellent tuition reimbursement programs to support continuing education
Minimum 2+years of experience or greater within the HVAC industry, wholesale distribution sales, or other similar service-related experience.
Excellent customer service skills, verbal and written skills, organizational skills.
Must be able to obtain and maintain a valid Driver's License.
Must be available 2 weekends during the fall for Annual Inventory.
Ability to work effectively in both remote and in-office environments.

Learn more about our company and team at and

Carrier Enterprise offers a competitive total pay and benefit package including tuition reimbursement, health and dental care, PTO, paid holidays, 401k, employee discount programs and more.

All applicants applying for employment must be authorized to work in the United States. CE supports a preemployment background check and drug screen for all associates.

Carrier Enterprise is an Equal Opportunity Employer.

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