Our client is seeking an Inside Sales Representative to play a crucial role in the sales process, ensuring a seamless experience for valued customers. As an Inside Sales Representative, you will collaborate with the outside sales team to expand the customer base, enhance profitability, and cultivate lasting customer relationships. Your dedication to providing premier customer service and your technical knowledge will be instrumental in promoting products and delivering exceptional service.
As the Inside Sales Representative you will
- Cultivate new and repeat sales by offering timely product and technical information
- Process customer orders efficiently and accurately
- Prepare quotations for pricing, delivery, and terms
- Conduct stock checks and assist with product identification and recommendations
- Manage order changes, expedites, and return authorizations
- Coordinate with suppliers for cost and delivery requests, purchase orders, and supply source identification
- Collaborate with outside sales staff to optimize service for key customer accounts, including inventory analysis and ensuring on-time delivery
- Develop strong relationships with customers and suppliers to enhance satisfaction
- Serve as a product specialist, demonstrating technical competency and becoming the go-to expert for assigned products
- Provide support to the storefront, assisting walk-in customers and resolving product identification queries
To be qualified you must have
- 5+ years of technical knowledge/experience
- Customer-centric work ethic with a focus on delivering exceptional service
- Strong problem-solving skills
- Excellent organizational abilities to manage multiple tasks effectively
- Experience working within an ERP system, NetSuite a plus