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JOB SUMMARY:
Respond to customer telephone or written inquiries regarding status of orders, product selection, placement of orders for standard products / services, complaints including returns, shortages and adjustments, and request for literature. Analyze individual solutions and take appropriate action to ensure that customer needs are met.
The Inside Sales Representative is an exempt salaried position and reports to the Inside Sales Manager.
ESSENTIAL FUNCTIONS:
Follow all departmental procedures and procedures
Provide professional, courteous responses to all customers
Processes orders / quotes / other request through phone, email, or fax
Provides technical support to customers
Research and resolve customer inquiries
Work with other departments to expedite customer inquiries concerning delivery time, product quality, etc.
Work closely with Regional Sales Managers to provide excellent customer support
Provide corrective action for customer complaints
Authorize change notices relating to quantity, description, pricing, etc. on pending orders
Notify all departments of changes
Issues returned goods authorization (RGAs)
Expedites new or pending orders per the request of Regional Sales Managers or customer
Prepares quotations for potential orders per the request of Regional Sales Managers or customer
Follow ISO guidelines for establishing and following departmental procedures
ADDITIONAL RESPONSIBILITIES:
Performs other duties as assigned
Assist in annual physical inventory
The preceding examples are representative of assignments performed by this position and are not intended to be all-inclusive
PHYSICAL REQUIREMENTS
Ability to communicate with others
JOB QUALIFICATIONS
Associate degree or equivalent. College degree preferred.
Experience in a manufacturing facility preferred
Ability to identify problems and effect solutions independently and in conjunction with others
Be self motivated and extremely detail oriented
Possess excellent communication skills
Proficient in Microsoft Office applications
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Date Posted: 23 May 2024
Job Expired - Click here to search for similar jobs