Description:
We are American Metals Supply. A thriving employee-owned company, a leading wholesale distributor of sheet and coil steel, prefabricated duct & fittings, and a complete line of HVACR products.
Established in 1962, American Metals focuses on providing our customers with top-quality products and exceptional service.
Our commitment to excellence and innovation has driven our success, and we take pride in a culture that fosters employee engagement and ownership. As an employee-owned company, we offer our team members the opportunity to participate in the company's success through our robust Employee Stock Ownership Plan (ESOP). We believe that every employee has a stake in our organization's achievements and growth.
Responsibilities:
- Assist customers with phone and will-call sales of HVAC parts and supplies, with no cold calling involved.
- Receive and process requests for quotations, orders, and lead times via phone, fax, and email.
- Follow up with customers regarding pricing inquiries to ensure customer satisfaction.
- Communicate with manufacturers to obtain current lead time information and customer delivery requirements.
- Collaborate with outside sales team to address customer-related needs and provide exceptional service.
- Educate customers about product technology, features, and benefits to enhance customer satisfaction.
Requirements:
Qualifications:
- Previous experience in a sales and customer service environment.
- Ability to successfully sell products and deliver excellent customer service.
- Strong interpersonal skills to build rapport with customers.
- Creative problem-solving abilities to address customer needs effectively.
- Highly motivated with the ability to work both independently and in a team environment.
- Ability to interact effectively with individuals at multiple levels.
- Demonstrates high integrity and professionalism in all interactions.
Preferred Skills:
- Experience with Epicor Eclipse/Solar.
- Knowledge of HVAC products and industry.
- Advanced proficiency with Microsoft Office 365.
Benefits:
- Enjoy a 6% match on your 401k contributions and participate in our Employee-Owned Stock Program, fostering a sense of ownership and long-term financial growth.
- Take advantage of our competitive benefits package, including medical, dental, and vision coverage.
- Receive paid time off, starting with two weeks in your first year, three weeks from years two through eight, and four weeks from year nine onward.
PM23
PI319e5c86d43c-0765