Information Technology Specialist with Security Clearance

Duties Provides technical support for the Non-Appropriated Fund (NAF) EISP network and commercial networks. Installs and maintains hardware, peripherals, and software upgrades. Verifies all equipment is approved and in compliance with the Network Security Policy, directives, and user specifications. Documents end user computer equipment and maintains all software associated with various NAF systems. Records temporary and/or permanent transfer of hardware. Performs quarterly inventory of hardware to ensure accountability. Maintains stocked parts to ensure prompt service and arranges for replacement parts. Answer technical questions regarding setup and maintenance of SETS, Aloha Point-of-Sale System both NAF and APF, Qubica, Golf, Credit Card terminals and other point of sale systems. Responsible for limited specialized projects and assignments involving test, implementation, and support are approved and are in compliance with existing regulations, directives, and user specifications. Installs, upgrades, and maintains software to include operating systems, office applications, and other packages as assigned. Provides guidance and assistance to customers. Explains and assists in the application of system capabilities when the customer has unusual and unique processing requirements that are difficult to formulate. Detects patterns/common causes for recurring problems to determine where standardized solutions are needed. Ensures all SOFSS facilities that process credit cards are PCI compliant to include filling out SAQ's, performing all required scans, review logs, maintain and update firewalls, and review and update policies and operating instructions for credit card handling procedures. If interested in applying for this position you may preview the online application: Requirements Conditions of Employment This position requires the incumbent to complete a background investigation with favorable results. Must obtain Security + within 6 months of employment. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/17/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Applicant must have specialized experience that provides knowledge of the IT standards, policies, techniques, and terminology of the subject matter field. Experience is typically in or related to the work of the position described or education substitute. Knowledge of computer operation systems, Client/server and networking environments are recommended. Knowledge of the terminology, code, and abbreviations of system documentation or programs. Ability to communicate effectively, orally and/or in writing. Ability to provide training to users. Knowledge and experience maintaining activity PCI compliance is desirable. Security plus Certification highly desirable. Must be able to obtain and maintain a favorable Tier 3 Access National Agency Check with Inquiries (ANACI) Secret Background investigation. Must have experience in applying Air Force and Agency policies and data processing standards and knowledge of technical data to evaluate alternate approaches to problem solutions. Knowledge of a wide range of computer techniques, requirements, methods, sources, and procedures. Working knowledge of commercial software packages such as Windows Operating Systems, MS Office, and Adobe is desirable. Background in Network design to include HUB switches and standard cabling topologies is desirable. Ability to communicate in English effectively, both orally and in writing. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information Individual must fully meet qualification/eligibility/background requirements for this position. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Benefits Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume. Benefits Review our benefits Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy. Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter
DD-214/ Statement of Service
Diploma/ GED
Disability Letter (VA)
License
Other (1)
Other (2)
PCS Orders
Professional Certification
Proof of Marriage Status
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility . click apply for full job details