Information Technology Site Operations Staff with Security Clearance

The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers. When you join our team, you'll be part of a special collection of problem solvers, thought leaders, and innovators. Join us and take your place in space. At Aerospace, we are committed to providing an inclusive and diverse workplace for all employees to share in our common passion and aspiration - to carry out a mission much bigger than ourselves. Job Summary In this position, you will work with the Aerospace team and information technology operations site lead at its Colorado Springs, CO ("COS") offices to plan, coordinate, and execute a wide variety of complex information technology projects. The COS campus is composed of unclassified and classified facilities supporting a combination of engineering and program management work, primarily for national security space systems. The projects in scope for this role cut across IT infrastructure domains - endpoints, audiovisual, servers, storage, and networks. Hands-on experience in one or more of these domains is a plus, but you will be working closely with engineering and operations teams who are expert in all these areas. Because of the nature of the supported programs and facilities, the position requires an active Top Secret/SCI clearance, with the ability to obtain and maintain SAP accesses. Work Model 100% onsite - Colorado Springs, CO What You'll Be Doing Interact with engineering, program, and executive stakeholders in Colorado Springs to understand the unique needs of the site and identify IT operations, infrastructure, and support needs.
Coordinate and plan complex IT operations projects in both unclassified and classified environments in cooperation with IT leadership, local and remote IT operations personnel, Facilities, and Security.
Act as a liaison and representative in projects that involve IT, Facilities, Security, Aerospace, customer, and government personnel and organizations.
Plan and execute solutions to customer needs requiring high levels of assurance.
Ensure planned solutions and approaches fit with Aerospace's enterprise architecture.
Act as an escalation point for customer service issues, difficult incidents, IT projects, and complex corporate events. As needed, perform hands-on support for these activities.
Act as an information technology representative and expert in local change control board discussions.
Manage customer experience and expectations through evaluation of feedback, efficient practices, and continuous improvement of services. What You Need to be Successful Minimum Requirements: Bachelor's degree or 6+ years of experience managing IT systems and/or infrastructure.
Experience in eliciting business requirements and implementing technical solutions to meet those requirements.
Excellent verbal and written communication skills; ability to communicate effectively to large audiences via email, virtually, or in person.
Passion for service delivery, customer service, user experience, and operational excellence.
Ability to establish strong and productive working relationships at all levels.
This position requires at least an active Top-Secret w/SCI clearance with the ability to obtain and maintain SAP accesses. How You Can Stand Out It would be impressive if you have one or more of these: Experience supporting Department of Defense (DoD) customers or contractors.
Experience supporting information technology in classified environments.
Experience supporting a range of different IT infrastructure areas (e.g., desktops, servers, storage, networks, telecom, AV).
Experience overseeing teams providing IT support to a diverse customer base.
Ability to manage customer experience and expectations through evaluation of feedback, efficient practices, and continuous improvement of services. We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skills. (Min - Mid - Max)
$87,257 - $113,629 - $140,000 Pay Basis: Annual Leadership Competencies Our leadership philosophy is simple: every employee, regardless of level and role, can demonstrate leadership. At Aerospace, our commitment is our people. To cultivate our talent and ensure that we have a strong pipeline of future leaders, we want individuals who: Operate Strategically Lead Change Engage with Impact Foster Innovation Deliver Results Ways We Reward Our Employees During your interview process, our team will provide details of our industry-leading benefits. Benefits vary and are applicable based on Job Type. A few highlights include: Comprehensive health care and wellness plans
Paid holidays, sick time, and vacation
Standard and alternate work schedules, including telework options
401(k) Plan - Employees receive a total company-paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service and matching contributions; employees are immediately eligible and vested in the plan upon hire
Flexible spending accounts
Variable pay program for exceptional contributions
Relocation assistance
Professional growth and development programs to help advance your career
Education assistance programs
An inclusive work environment built on teamwork, flexibility, and respect We are all unique, from diverse backgrounds and all walks of life, yet one thing bonds all of us to each other-the belief that we can make a difference. This core belief empowers us to do our best work at The Aerospace Corporation. Equal Opportunity Commitment The Aerospace Corporation is an Equal Opportunity/Affirmative Action employer. We believe that a diverse workforce creates an environment in which unique ideas are developed and differing perspectives are valued, producing superior customer solutions. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color, religion, genetic information, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law. If you're an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone at or by email at . You can also review Know Your Rights : Workplace Discrimination is Illegal , as well as the Pay Transparency Policy Statement .