Income Maintenance Caseworker II

POSITION SUMMARY Job Description Summary: Employees in this position are responsible for determining applicants' eligibility for the FCMA program in Harnett County Department of Social Services. Employees serves during natural emergencies in County Emergency Management Shelter as needed and assigned. We will consider applicants in a Work Against status who may need up to one (1) year of Income Maintenance experience to be fully qualified. An employee in a work against status will have a starting salary of $38,135 Grade 17 and move to $42,044 Grade 19 upon completion. DUTIES AND RESPONSIBILITIES Responsibilities and Duties: 1. Intake & Applications (60% of the time) Work involves functions such as intake, review and process of the FCMA application to determine initial eligibility. In the intake process, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial and employment. Employees are involved in processing clients' information through the verification of all documents obtained during intake. The employees' responsibility for determining the clients' continued eligibility for FCMA will depend upon the function performed. Work other duties as assigned FCMA IM Supervisor. 2. Organizing (20% of the time) Employees balance workloads within FCMA unit and coordinate overall workflow. Work requires employees to develop procedures and to make minor organizational changes and recommend other changes to improve efficiency. 3. Guidelines (20% of the time) Employees refer to the FCMA manuals in performing all functions required to complete the eligibility determination process. Guidelines are subject to periodic and frequent changes. Employees also utilize agency procedural guides in accomplishing the work. Correspondence and memoranda from State regulatory agencies are also used in interpreting policy directives. MINIMUM QUALIFICATIONS Knowledge, Skills, and Abilities: Good mathematical reasoning and computational skills. Ability to communicate with clients, applicants, and the public to obtain data, and to explain and interpret rules, policies, and procedures. Ability to understand the needs and problems of clients/applicants. Ability to learn the program area of assignment and all agency programs and services which could affect the client/applicant. Education/Certification: Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. SUPPLEMENTAL INFORMATION Work Environment/Location/Physical Demands: Employees are periodically subject to working with agitated clients, and are frequently subject to heavy workloads, and compressed time frames. Clients may at times be verbally abusive due to their extreme situations or their emotions, but generally physical harm is unlikely on an ongoing basis.