Inbound Coach

Location LAKEWOOD, CO Career Area Business Operations Job Function Business Operations Management Employment Type Regular/Permanent Position Type Salary Requisition WD What you'll do at Position Summary What you'll do Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Effectively leads and develops teams through teaching, training, and actively listening to associates. Tours the store and provides feedback (Tour-toTeach); engages and collaborates with associates at all levels regarding store operations, technology use, business objectives, merchandising, and company direction. Introduces and leads company transformation initiatives, establishes clear expectations and guidelines for the implementation of business solutions, and successfully communicates business objectives to teams.Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way (OBW) service model. Manages and supports customer service efforts (such as store of the community and community outreach programs), ensuring that customer needs, complaints, and issues are addressed successfully. Develops and implements corrective action plans and leads process improvement efforts to guarantee a high-quality customer experience.Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss (P&L) statements, managing, and assisting in budgeting, forecasting, and controlling expenses in the allocated business area to ensure they are indexed to sales. Monitors and guarantees the proper functioning of inventory and operational processes. Develops and implements action plans to control shrink and ensure the business area's sales and profit goals are met.Assures that automation equipment is running effectively by monitoring product flow through the system, tending to automated equipment, and taking steps to address freight flow and resetting equipment. Interacts with and monitors automated equipment's computer-based interfaces, notifies, and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures, and follows and executes Lockout/Tagout procedures surrounding automation equipment.Provides training to Micro Fulfillment Center (MFC) technology operators to ensure proper usage of technology; providing guidance to Operations Team to minimize operational errors; and acting as a coach for these operations.Support Picking, Replenishment, and Staging operations; providing 'tool free ' maintenance of the equipment; clearing faults and swapping out equipment components; resolving basic software errors; acting as main point of contact to address site incidents requiring attention; facilitating escalation of incidents that cannot be resolved at the site.Participates in key communication forums to keep abreast of updates; documenting and communicates back lessons learned and continuous improvement recommendations to Micro-Fulfillment Center technology vendor.Executes, drives and makes operational decisions; making accept/reject decisions on delivery or wasting stock in case of refrigeration breakdown; implementing best-in-class working and safety procedures and physical layout for the entire MFC; fulfilling pick-pack orders efficiently and safely; browsing through the screens and dashboards; inspecting the status of orders in the system; diagnosing the reason why an order/donor totes are not coming out; re-introducing a lost tote into the system; escalating to remote support; understanding flow from the Dematic systems and the Walmart systems; understanding windows operating system function (logging in, opening browsers) and basic troubleshooting of faults; exchanging a faulted shuttle with a spare shuttle; resetting a finger fault; addressing a tote jam; resetting an Estop; resetting a lift; and escalating to remote support/on-site support.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at .The annual salary range for this position is $60,000.00-$80,000.00Additional compensation includes annual or quarterly performance incentives.Additional compensation for certain positions may also include:- Regional Pay Zone (RPZ) (based on location)- Sales Volume Category (SVC) (based on facility sales volume)- Complex Structure (based on external factors that create challenges)- Academy Premium Pay (for certain roles in stores with Academies)Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 4 years' of site / area management experience in a fast paced warehouse/high volume production or grocery fulfillment operational environment.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Experience in managing 24 hour operations is a plus, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firingPrimary Location 7455 W COLFAX AVE, LAKEWOOD, CO , United States of America