Import Supervisor

This position is for local residents only.
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Import Supervisor

ARC Global Logistics is a medium sized freight forwarder. We have offices in Los Angeles, New York, El Paso, as well as Tijuana, Mexico. ARC is a part of the Hong Kong - based Logimark group.

You will find a positive, professional, friendly, but also demanding and driven environment. We are looking for team members that are ambitious and hard working, but we also value good teamwork and a positive attitude. We are looking forward to meeting you.

POSITION: We are looking for an IMPORT OPERATIONS SUPERVISOR AIR & OCEAN

Location: Artesia, CA (however, we will be relocating our office to Long Beach, CA (LGB airport) from August 2024)

Work Hours: 08:30 am to 05:30 am through Mondays to Fridays (paid overtime may be required when needed)

Salary: Depends on experience and ability

Job Type: Full-Time / In-Office

Company: International Freight Forwarder / NVOCC

Basic job description: Assist Operations Manager in the day-to-day operations and management of the import department.

ESSENTIAL FUNCTIONS:

Supervise import operations team, monitor and assist staff with problems and questions.

Additionally to this, the import supervisor will also handle some operational jobs:

•   Receive, review and process documentation for an assigned base of accounts, and process documents through the system

•   Track and trace FCL, LCL, and AIR shipments via steamship lines, rails, and airlines

•   Coordinate with brokers to ensure timely ISF filings and import customs clearance

•   Provide proactive information to the customer regarding arrival, delivery and shipment status

•   Ability to handle a shipment from receipt of pre-alert to delivery

•   Coordinate with COD customers to ensure payment is received prior to delivery

•   Coordinate with truckers to ensure timely deliveries

•   Negotiate with vendors on rates when necessary

•   Generate and compile various spreadsheets or reports

•   Anticipate problems and work on solutions when they happen

•   Solve complex problems with tact and calmness

•   Billing and invoicing to ensure maximum profits are obtained on a shipment by shipment basis

•   Assist and support the Import Manager in supervising the import department

•   Other tasks as may be necessary to ensure a smooth and prompt shipping and customer service experience
QUALIFICATIONS:

•   Interpersonal and leadership skills: Able to interact positively and effectively with co-workers, subordinates and supervisors

•   Excellent organizational and time management skills

•   Excellent written and verbal skills

•   Strong computer skills including Microsoft Office

•   Detail oriented, able to multitask and meet deadlines

•   Self-motivated, able to work in a team and independently

•   Strong knowledge of regulatory compliance with import operations procedures, rules and regulations
EXPERIENCE:

•   Minimum 5 years of relevant air and ocean import operations and freight forwarding experience

•   Minimum 1-3 years of supervisory experience

•   Cargowise Experience a plus

•   Ability to read, speak and write Spanish a plus

•   Authorized to work in the US for any employers