Opportunity
UJET's Delivery & Implementation Team plays a critical role in ensuring quick time-to-value for customer implementations of the UJET platform. We support new customers from the time they sign a contract through launch. As the primary point of contact for implementations and expansions, you will leverage your change management, CCaaS configuration, and project management skills to ensure each engagement is timely and satisfactory.
Responsibilities
- Highly visible role that functions as the critical link between our new customers and UJET to oversee the execution and consistent delivery of UJET implementations.
- Review and understand SOW details for a given project to minimize scope creep and ensure project is completed on time, under budget, and successfully.
- Document customer solution requirements and capture details about the solution to be configured, including flow charts for documentation.
- Design and execute an effective configuration of the UJET platform to match the customer's specified requirements.
- Work on multiple client projects simultaneously and work with assigned project manager to deliver projects on time.
- Contribute to the evolution of UJET's implementation processes through the development of innovative build improvements and/or efficiencies.
- Reach a high level of technical proficiency with the UJET platform and keep up to date on product changes/updates, contact center technologies, and best practices.
- In addition to these responsibilities, the Implementation Technical Consultant's role includes the following responsibilities:
- Provide technical content for any training curriculum developed internally for customer or internal consumption
Requirements
- Bachelor's Degree from an accredited college or university or equivalent work experience
- Minimum of 3 years experience in an implementation, with preference toward SaaS application.
- 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments, ideally in the contact center field.
- Preference toward experience with any or all of the following:
- Google DialogFlow programming (CX preferred over ES), OR
- Website Development, including deploying SDKs, OR
- Mobile App Development (Android, iOS), including deploying SDKs
- 2+ years experience with configuring or troubleshooting cloud-based integrations (via RESTful APIs)
- 2+ years experience with industry CRMs preferred, such as Salesforce, Kustomer, Zendesk, MS Dynamics, and Hubspot
- 2+ years experience using SaaS reporting tools
- As this is a customer facing position, the candidate should have excellent interpersonal skills and is able to work with customers and partners with varying technical aptitudes.
- Excellent communication skills - written, verbal, presentation and interpersonal
- Must be a collaborative team player, providing constant positive support and assistance to team mates and co-workers.
- Technical writing and PowerPoint/Google Slides experience
- Position may require occasional business travel to customer sites and/or company headquarters
Annual US Hiring Range: $90,000 to $100,000
A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level.