Immigration Detention Case Manager

Job Description

This position is for a Department of Homeland Security (DHS), Office of the Immigration Detention Ombudsman (OIDO), Case Management Division contract. OIDO is responsible for independently and impartially resolving complaints received from and on behalf of aliens in immigration detention and for providing oversight of immigration detention facilities within the purview of DHS.

The IDCM is responsible for conducting frequent site visits at immigration detention facilities, in teams with other federal and contract personnel, within a specified region and district. Additionally, IDCM's are responsible for identifying, analyzing, and seeking to resolve complaints related to the conditions of immigration detention. Each IDCM will report to the Supervisory Immigration Detention Case Manager.

OIDO Case Intake

Act as a representative of OIDO, providing explanation of the work and background of the office to detainees and ICE/CBP staff during on-site detention visits.

Hold case intake sessions where detainees may have one-on-one interviews and file formal case inquiries to OIDO.

Identify, analyze, and seek to resolve complaints related to the conditions of immigration detention.

Input cases into proprietary OIDO case management system and triage as needed.

Resolve cases on-sight if appropriate / applicable.

Conduct post-site visit research and review of cases to resolve and/or refer cases as needed.