HVAC Technical Support

$2,000 SIGN-ON BONUS.

Company Description:

Captive-Aire is the nation's leading manufacturer of commercial kitchen ventilation systems. As the industry's innovator, Captive-Aire sets the standard for commercial kitchen ventilation equipment and service, and offers the most competitive pricing. Captive-Aire is also known for the fastest and most reliable lead times in the industry.

Captive-Aire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

Job Description:

Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
Handle parts order calls and emails including part look up, part identification and part order processing.
Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
Must always demonstrate excellent customer service and a professional demeanor.
Log results of all calls into job service notes.
Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
Follow up on customer inquiries to ensure job completion and customer satisfaction.
Approve and process warranty orders as needed.
Complete special projects and training as requested by management.

Adminstrative Duties:

High volume phone calls and emails
Updating service team calendars
For completion/submission such as tax exemption forms, vendor packets, and insurance requests
Parts requests
Meter calibration tracking

- Scheduling

• Intake and scheduling of service requests from customers

• Coordinate scheduling changes and enter notes of local service teams

- Preventative Maintenance

• Contact customers on behalf of service regions

• Work with local service team on PM quotes

• Agreement tracking and renewals

Qualifications:

• Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)

• Must know how to thoroughly read electrical schematics.

• Strong customer service skills.

• Ability to work under pressure and multitask.

• Ability to professionally communicate both verbally and written.

• Must be proficient on computers. MS Office, proficiency in Excel

• Good problem-solving skills a must.

Preferred:

• Building Automation/Controls Experience

• Excellent data entry and organizational skills

• Very close attention to detail and accuracy

• Strong Written and verbal communication skills

• Able to work with minimal supervision

Benefits:

$2,000 Sign-on bonus
Medical, dental and vision insurance
Disability & life insurance based upon election of medical insurance
Paid holidays, vacation, and sick days based upon tenure
401k with employer match
Flexible spending account (FSA)

Salary: Competitive base salary with monthly bonus based on productivity and profits.

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.