HVAC/R Technical Support Specialist - Competitive Salary - Bentonville, Arkansas
The Role
Can you seamlessly navigate complex systems and troubleshoot with precision? Are you adept at dissecting technical material to ensure accuracy and clarity? If so, we have an exciting opportunity for you.
As a HVAC/R Technical Specialist, the successful candidate will play a critical role in ensuring the smooth functioning of technical systems and providing unparalleled support to our customers. Your responsibilities encompass a wide array of tasks, from reviewing technical documentation to conducting on-site evaluations and troubleshooting complex issues.
Additionally, you'll contribute to the development of reporting requirements and analytical analysis projects, leveraging your analytical skills to derive meaningful insights.
Key Responsibilities:
- Review technical material such as user manuals and troubleshooting guides for accuracy.
- Maintain prompt communication with customers and third-party partner representatives to swiftly resolve issues.
- Collaborate across departments to resolve business and technical issues, providing feedback on root cause analysis.
- Diagnose and troubleshoot issues to provide sustainable solutions within deadlines.
- Identify opportunities for process and productivity enhancements, actively supporting execution.
- Assist in developing reporting requirements and analytical analysis initiatives.
- Conduct on-site visits to assess equipment installations and performance.
- Test HVAC equipment to validate control logic and functionality, ensuring optimal performance of Flō equipment.
- Exemplify behaviours aligning with Flō's Success Profiles, embodying strategic priorities and fostering a culture of accountability.
The Company
Flō Energy Solutions is a dynamic company that specializes in innovation to deliver high-performance, superior-quality HVAC solutions designed specifically for the food retail industry. Our dedicated team works closely with a diverse ecosystem of end users, consultants, contractors, and technology providers to bring HVAC solutions designed for our Customers' unique environments. Join us to be part of an organization that's leading the charge in solving our Customers' challenges to achieve comfort, efficiency, and profitability in pursuit of "A Better Way".
The Person
- Minimum 3 years of experience in the HVAC/R industry, including troubleshooting mechanical/electrical products.
- Extensive experience in building automation and control systems.
- Completion of post-secondary HVAC/R technical program preferred.
- Strong organizational skills with the ability to prioritise effectively.
- Excellent oral and written communication skills.
- Proficiency in reviewing and understanding wiring diagrams and schematics.
- Exceptional analytical, problem-solving, and troubleshooting abilities.
- Proven track record of maintaining positive customer relationships.
- Ability to communicate clearly and effectively across various platforms.
- Strong remote guidance and instruction skills.
- Flexibility to shift focus as priorities dictate.