Human Services Technician

This is the second of five levels in the Human Services Series. Incumbents determine client eligibility or funding stream for assigned programs. Responsibilities may include compiling and reviewing financial data; determining eligibility for services based on established guidelines; promoting service offerings; completing an initial assessment of client needs; creating and maintaining files; compiling statistics and preparing reports; and performing related clerical duties.(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.) Greet adult members/youth members and direct to the appropriate point of interest and need. Explain the services available within the Career Solutions Center, and also explain how these services will assist them in their job search. Administer appropriate assessment activities to identify current skill levels. Determine needed skill building services. Create a plan to build skills and/or match skills to current job openings. Identify gaps between current skills and skills needed for a particular job opening. Conduct appropriate assessment activities to identify current skill levels. Determine needed skill building services. Create a plan to build skills and/or match skills to current job openings. Identify gaps between current skills and skills needed for a particular job opening. Assist job seeker to outline their work history and list their current package of skills using the Background Wizard. Identify personal interests and explore skills/job options that match those interests (Interest Inventory). Review skills compared to those required for specific job openings to determine appropriateness for referral. Assist job seeker to create a resume in HIRE (Helping Individuals Reach Employment), matching skills to job order requirements and highlighting skills that employers can match to openings in their organization. Recommend other job search tools appropriate for the job seekers targeted jobs; assist in the production of their tool kit. Provide labor market information including jobs in demand, wage rates, education requirements, etc. so the job seeker can make informed, realistic choices. Conduct a budget analysis to determine salary needs. Assist job seeker in creating a list of employers to conduct a targeted search. Explore training opportunities in desired field. Create a training plan to build skills. Recommend member for in-house scholarship, and manage classroom based training accounts for those who receive scholarships. Maintain regular, frequent contact with members via phone, mail, e-mail, and face-to-face appointments in order to build the needed skills, access outcomes of job referral, and/or to keep the member attached to services on an on-going basis. Route calls, and notify staff of received messages. Prepare and submit required reports to Local and State Officials. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. SUPERVISORY RESPONSIBILITIES This position does not require supervisory responsibilities.EDUCATION AND EXPERIENCE Associates Degree; or, High School Diploma or General Education Degree (G.E.D.) and three years related experience, one year customer service or clerical support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING REQUIREMENTS Valid Driver's License as per State law or requirement. QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE Able to assemble and organize data and prepare professional quality reports from such data in many varied forms; Thorough knowledge of office procedures; Ability to handle multiple tasks under pressure; work independently; and organize, prioritize, and manage workload; Customer service principles-public & private sector; Applicable Federal, State and Local laws, rules and regulations; Record keeping principles; Client Confidentiality principles; Computer and related software applications; Office practices and procedures; Basic mathematical concepts. SKILLS Excellent oral and written skills; Good problem solving, communication and interpersonal skills; Attention to detail, tempered by effective time management skills to ensure efficient use of time is expended to properly complete assignments and meet goals; Professional communication and interactive social skills with coworkers, supervisors and general public; Customer Service; Operate general office equipment; Use of Computer and related software applications; Exchange and convey information to general public and receive work direction; Mathematical, Language and Reasoning. PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally but may be for long periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate. NOTE The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.