Human Services Quality Assurance

Job Description

What You Get To Do:

The Quality Assurance (QA) Compliance Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin's mission of respecting and responding to the choices of individuals with developmental disabilities.

Lead, coach, mentor the QA staff (3 coordinators)

Develop, and deliver training and mentoring to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures

Assist in quality assessment, intervention and enhancement of services and supports.

Assure that all services provided are of the highest possible quality

Be involved in the development, review, and implementation of the plan of improvement, if issues are identified.

Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.

Provide data review, reporting and communication.