Human Resources Orientation & Internship Program Manager

Orientation and Internship Program Manager

This position designs, guides, and manages Comerica's orientation, onboarding and internship programs at the enterprise level. The purpose of this position is to provide a remarkable, warm and authentic experience for Comerica's newly hired colleagues and interns. Effectiveness is measured with high satisfaction scores from new colleagues, interns and their managers, intern conversion results and new hire employee engagement scores.

Position Responsibilities:

Orientation Program (First Week)
At the enterprise level :

Design, communicate and measure a first-five-days new hire template which contains the themes, activities and recognition hiring managers use.
Ensure each LOB has a new hire representative.
Recognize and congratulate new hires.
Organize new hire content and courses. Ensure quality and consistency.
Act as a consultant to representatives who support new hires in their LOBs.
Educate hiring managers about the company's orientation and onboarding program.
Document the tasks needed to onboard new hires, including the necessary hardware and software. Act as the liason between the various new hire task stakeholders, e.g., Technology, Help Desk, HR, etc., to ensure a remarkable experience.
Collect new hire experience feedback.
Plan for and deploy enterprise-level welcome kits and swag.

Onboarding (First 90 Days)
At the enterprise level:

Design, communicate and measure a week-by-week template of themes, activities and recognition for LOB hiring managers to follow.
Conduct monthly welcome sessions to introduce the new employees to each other and allow for questions.
Measure new hire and hiring manager satisfaction and effectiveness.
Throughout the year, incorporate feedback from colleagues and managers and improve the new hire experience.
Measure the new hire experience, e.g., first 90 days retention, first year retention, employee engagement scores.
Ensure new hires can find professional development resources, e.g., mentoring, performance management, training, career mobility, etc.

Internship Program (8-10 Weeks)
At the enterprise level:

Design, communicate and measure a week-by-week template of themes, activities and recognition for LOB program managers to follow.
Design, communicate and measure the warm welcome each LOB program manager should use.
Ensure hiring managers are well-prepared for their interns.
Document the tasks needed to onboard interns, including the necessary hardware and software.
Provide leadership, interpersonal skill and company culture and values training facilitation to interns, while allowing LOBs to focus on job-specific training.
Assign buddies, mentors or others to each intern.
Measure program effectiveness.
Offer welcome kits and company swag.

Position Qualifications:

Bachelor's Degree from an accredited university in the field of education in Instructional Design, Human Resources, Business, Humanities, Business Management
6 years of experience in design and management of corporate programs
3 years of experience with excellent verbal and written communication and facilitation skills
3 years of experience with strong time management and organizational skills
3 years of experience with strong ability to solve complex problems efficiently
2 years of experience understanding of state and federal employment rights
2 years of experience with the ability to handle sensitive and confidential information

Licences & Certifications:
Teaching Certificate preferred

Certified Training Practitioner (CTP) preferred
Certified Learning & Development Professional (CLDP) preferred
Associate or Certified Professional in Learning Design (APTD or CPTD) preferred
Comerica Great Lakes Campus
8:00am - 5:00pm Monday - Friday. This position offers a hybrid work model that includes onsite and remote days as determined by the manager.