Job Title: HR Generalist II
Job Location: Austin TX
Top 3/5 Skills: HRIS System / Service Now / employee support experience
Job Details:
Job Title: HR Business Partner/Generalist II
Job Duration: 12-month contract
Job Location: Austin TX
ESSENTIAL JOB FUNCTIONS:
We directly impact the employee experience everyday through providing expert care and sup- port to all employees around the world. We want employees to feel valued, connected, developed and cared for.
Our team is the first point of contact in the resolution, partnership, or routing of needs related to the employee support experience. We provide personalized support and a centralized administration for employment related programs (e.g., Benefits, Time Away, HR Systems, Payroll, Employee Relations, Crisis Management and Employee Data Admin).
We're looking for someone who is passionate about Human Resources and specializes in topics related to employment such as benefits (medical, dental, vision), time away, pay, financial benefits, discount and services for employees, HR systems and web tools while keeping privacy in mind.
Responds to inquiries from employees, managers, and People team members through phone or email all through case management system
Uses a variety of tools and resources such as knowledge bases to handle inquires within service level agreements (SLA)
Collaborates with stakeholders, leadership and peers on a range of activities to resolve unique and complex employee support needs and recommended process improvements
Records all inquiries and resolutions in a customer relationship management system (Service Now) using the defined way of working according to established guidelines
Proven ability to drive resolution on a wide range of complex benefits and time away related topics
Understands the importance of discretion and confidentiality in the type of work we do. You practice this with the upmost integrity
Ability to work on cases/tasks that are moderately difficult, requiring judgment in resolving is- sues with ability to make recommendations .
Job Duties:
General understanding of U.S. IRC guidelines, is a plus
Prior experience supporting complex benefits, pay or time away exception requests
Experience working directly with a third party vendors
Experience with Workday and Service Now case management system, or have experience with other enterprise HRIS systems and tools (Oracle, PeopleSoft, SAP, Workday, etc.)
Maintains a positive, empathetic and professional approach in interactions with People functional teams and employees/managers who reach out for support with sense of urgency
Strong verbal and written communication skills : ability to deliver clear and concise guidance to audience and influence key partner team in order to bring cases to a full resolution in a timely manner
Applies sound judgement and logic in handling complex policy application and navigating ambiguity independently
Strong organizational skills, ability to multi-task, and prioritize work
Skilled in navigating HR systems, policies and processes, strong attention to detail
Uses data and information to influence process improvement and change, identify Self Service opportunities to educate team members