HR Coordinator

Job Details

Job Title: HR Service Center Coordinator Contractor

Duration: 7 months (contract)

Location: Lake Forest, IL 60045

Pay Rate: $25.00/Hr on W2

Description:

Work Shifts: (Monday - Friday) 8:30 - 5pm or 1:30pm - 10pm

Provides quality service in the area of Human Resources and Payroll by providing information on policies and resolution to inquiries for all team members through multi-channel support. Maintains strong relationships by handling team member questions and concerns with accuracy, sense of urgency and professionalism. Performs data entry and demonstrates strong problem-solving skills to trouble shoot problems.

Qualifications:
1+ years of experience in a customer service or HR position
Experience resolving situations while following documented processes
A desire to collaborate across teams and departments to foster trust, commitment, accountability and results.
Demonstrated continuous improvement methodologies to identify a need for change and improvements in current processes
Participate in metric/quality review and open coaching discussions
Prior HR education or fast paced, service center work experience is preferred

Provides quality service in the area of Human Resources and Payroll by providing information on policies and resolution to inquiries for all team members through multi-channel support.
Provide an exceptional service experience on HR matters to both current and past team members.
Demonstrate troubleshooting to resolve team member problems and promote self-service when applicable.
Respond to inquiries quickly and translate inquiries into our case management application during the interaction.

Must Have
Microsoft 365

Nice To Have
SAP SuccessFactors
ServiceNow

Job Type: Full-time

Pay: $25.00 per hour

Schedule:
8 hour shift

Experience:
Microsoft 365: 1 year (Required)

Ability to Commute:
Lake Forest, IL 60045 (Required)

Work Location: In person