Housekeeping Supervisor

Job Description

The Housekeeping Supervisor will assist the Housekeeping Manager and Director of Housekeeping in maintaining hotel facilities in a clean, sanitary, and orderly condition. The Housekeeping Supervisor will inspect the guestrooms on a daily basis to ensure they are ready for occupancy. They will prioritize the wellbeing and comfort of our guests and employees.

What You Will Be Doing:

Manage and provide support for the Room Attendants, Turndown Attendants, Public Area attendants and House attendants

Resolve guest concerns in the absence of the Director of Housekeeping and Housekeeping Manager

Inspect all guest rooms as assigned and coach room attendants of any deficiencies found in the room

Assign room attendants' carts/signs board in the morning and the afternoon

Inspect public areas, housekeeping closets for standards compliance

Coach housemen and public area attendant on any discrepancies in their areas

Work closely with the Front Office regarding room stock and availability via phone or in person

Submit maintenance reports/requests to Royal Service and follow up for completion

Assist in management coverage for Director and Manager in their absences

Check appearance of all employees to ensure compliance with Fairmont standards of appearance

Provide training and guidance on Fairmont Standards of Service

Contribute to a fun, positive work environment for the Housekeeping Team

Builds strong rapport with support departments

Stays fully knowledgeable and follows stipulations of the hotel union contract

Consistently offers professional, engaging and friendly service

Other duties as assigned