Qualifications
•Hotel software experience; PMS
•High school diploma or equivalent
•Previous experience in a customer service environment
•Ability to multi-task
•Strong organizational and time-management skills
• Warm personality with strong communication skills.
• Ability to work well under limited supervision.
• Great communication skills.
Responsibilities
• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Register guests, issue room keys, provide information on hotel services and room location.
• Handle overbooked or 'walked' guests.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Communicate any outstanding guest requests or issues to management that may require
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Handling incoming calls and other communications
• Maintain a high level of service and hospitality