The Staffing and Scheduling Coordinator is responsible for maintaining the client and caregiver relationships and ultimately helps provide a "best in homecare" experience for clients and caregivers. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Performs various supervisory activities related to scheduling both caregivers to clients, timecard processing, and other responsibilities as needed. Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
ESSENTIAL FUNCTIONS
Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner.
Handles client and caregiver issues both inside and outside of normal business hours
Communicates continually with associates and clients to evaluate service.
Serves as a team player within an office environment.
Maintains documentation of associate work record in Wellsky/ClearCare.
Responds promptly and courteously to all clients' calls.
Serves as liaison between associates and Operations Manager.
Maintains integrity in every interaction with caregivers and clients
Maintains professionalism in all interactions
Ability to multitask in a high functioning office environment
Ability to problem solve and make decisions in a fast-paced environment
Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
NON-ESSENTIAL FUNCTIONS
Other general office and clerical functions.
Other duties assigned by Operations Manager
EDUCATION / SKILLS / ABILITIES / AVAILABILITY
- High School graduate or equivalent.
- Basic office, computer skills, and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
- Knowledge of common medical terminology.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak, and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours .
Job Type: Full-time
Salary: based on experience
Experience:
- Scheduling: 1 year minimum in healthcare scheduling
Powered by JazzHR