Home Delivery Floor Manager

Home Delivery Floor Manager

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making and our story is still unfolding.

We re here for it. We think you should be too. We re looking for a driven professional with an inclusive mindset to join our team as a Home Delivery Floor Manager.

We offer:

•   Health/Dental/Vision insurance

•   401k

•   PTO

•   Wellness Time

•   Merchandise discount

As a Floor Manager, you're responsible for managing daily operations of a Distribution Center to maximize productivity and meet daily operational goals.

This is an on-site position based out of our Cranbury Distribution Center.

A day in the life as a Home Delivery Floor Manager

Lead all aspects of performance and development of Home Delivery associates (and Store Delivery Drivers as applicable) to maximize performance, ensure open communication and collaboration, and encourage professional development.
Manage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PL
Manage returns in compliance with company standards; to include second quality returns being sent back to the DCs
Oversee inventory management to ensure proper care of customer orders, inventory accuracy and inventory adjustments
Implement and monitor company home delivery service standards; hold carriers accountable and take action to resolve issues and/or replace with qualified carrier
Analyze and review performance with 3PL monthly; identify opportunities and drive timely results
Interview and qualify carriers based on furniture/delivery skills, service expectations and cost. Approve local billing for weekly charges and accessorial spending.
Analyze current delivery coverage and identify areas for improvement, including route coverage, driver performance, cube route reporting, survey and returns reporting
Communicate 3PL performance, customer service results and improvement plans to 3PL leadership, Field Home Delivery Leadership, and Store senior leadership on a weekly basis
Manage and execute the monthly budget/P&L and PM expectations with weekly reporting on progress.

What you ll bring to the table

Strong knowledge of Warehouse Management System
Computer skills, proficiency with Google applications, MS Word & Excel
Strong time management, organizational, planning skills
Strong interpersonal and relationship building skills
Ability to work in a fast paced environment
Ability to work effectively with individuals from diverse communities and cultures

We d love to hear from you if you have

Minimum 5 years experience in Home Delivery
Minimum 3 years management experience in Distribution Center or Home Delivery
Associate s Degree in related field preferred