Primary Role Responsibilities :
The Customer Service Representative will be responsible for performing all tasks involved with Client Services and Accounts. This position will involve learning and explaining services and products on behalf of all of our clientele.
Principal Duties and Responsibilities :
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Answers incoming customer inquiries regarding service issues, product problems, service questions, and general client concerns
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Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction
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Update customer information in the customer service database during and after each interaction
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Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
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Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
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Making sure that the customer's experience is a positive one