Help Desk Support Technician
Jackson, MS
On-site
must be local or relocate to Jackson, MS area
Tax Terms: C2C, W2 and 1099.
Selected candidate's role will focus on providing all levels of support to our customer base, both
remotely and onsite. Candidate will be the initial point of contact with end users requesting IT
Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software
installation, hardware implementation and active directory administration. Candidate must also
have experience providing remote assistance using various platforms and must be experienced
with providing support for O365 Applications. Must be good at organizing, prioritizing, and
planning. Candidate must be able to update and maintain Help Desk records in accordance with
established support procedures. Candidate must also have excellent communication skills.
REQUIRED SKILLS/ 3 years of experience in:
- Experience working in a help desk environment
- Experienced with providing support for O365 Applications
- Experience providing remote assistance using various platforms
- Experience in desktop\laptop repair, troubleshooting, and software installation
- Hardware Implementation and Deployment
- Active Directory Management
Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
- Microsoft O365 experience
- BMC Footprints Help Desk Experience
- MAC OS Experience