JOB TITLE: Help Desk Support Technician SME Level
Location: Jackson, MS
Duration: Long Term Contract
JOB DESCRIPTION
The selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.
REQUIRED DEGREE
Bachelor's degree in computer science, Information Systems, or related field.
Preference given to candidates with the below skills/experience.
Must also meet minimum requirements.
Microsoft O365 experience
BMC Footprints Help Desk Experience
MAC OS Experience
REQUIRED CERTIFICATION(S)
YEARS
3
Experienced with providing support for O365 Applications
3
Experience providing remote assistance using various platforms
3
Experience in desktop\laptop repair, troubleshooting, and software installation
3
Hardware Implementation and Deployment
3
Active Directory Management
3
Help Desk Support Technician in MS