Genesis10 is seeking a Help Desk Support for a contract with our client in Inver Grove Heights, MN. 70% Remote. Job Description: Our client has an exciting opportunity in our Information Technology group. We are looking for a Senior Service Center Representative to work with employees and international users and exercise judgment within the defined procedures and practices to determine appropriate action. You must have excellent communication skills, both verbal and written, and be detail oriented. This position is Hybrid.
Key Responsibilities: - Provide technical support involving desktop, laptop, handheld devices, or network services.
- Coordinate, diagnose and troubleshoot incoming support calls.
- Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users.
- Document, implement, and adhere to standard operating procedures and customer service guidelines.
- Capture, monitor, communicate, and resolve events that impact the user environment.
- Manage multiple assignments of moderate to complex scope.
- Apply professional concepts, company policies and procedures to solve a variety of problems.
- Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
Required Basic Qualifications: - High School Diploma (or equivalent)
- 2+ years of experience in Information Technology and help desk support
Top 3 things on a resume we are looking for - Critical thinking
- Customer Service
- Call Center Experience
Additional Qualifications (desired) - Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field
- Previous work experience in a computing environment including support for desktop, network, and server equipment to include knowledge of patch management and package deployment processes
- Knowledge of ITSM best practices and service delivery standards
- Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime
- Strong customer service and communication skills
- Microsoft Certifications
- Familiar with Microsoft Office Suite
- A+ Certification
Physical Requirements - Ability and willingness to work a variety of shifts during the hours of 6am - 6pm, including rotating weekends, and some holidays
- Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
Compensation: Hourly W2 pay rate $
We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.
If you have the described qualifications and are interested in this exciting opportunity, apply today. Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.