Help Desk Manager

Job Title: Help Desk Manager

Location: Trenton, NJ

Duration: 3+ months

Type: Contract

Short Description:

The Client needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies.

We require two additional staff members for inventory management and distribution.

This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break

This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.

Job Description:

Hardware inventory management

Equipment imaging

Software installation

Rollout equipment

User migration

Hardware/software troubleshooting and maintenance

Other duties as assigned by supervisor

Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS,

Microsoft Office suite desktop applications, MS365 web applications, SCCM

imaging technologies, communication skills.

Required Experience:

Dell/Client PC hardware configuration and troubleshooting skills

MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)

Windows 10 OS configuration and troubleshooting skills

Knowledge of SCCM for computer imaging (for device configuration)

Knowledge of SCSM for trouble ticket resolution and workflows

Client multifunctional device familiarity