Help Desk Manager
Job description
SNI Technologies is seeking a dynamic and tech-savvy individual to join our clients team as an IT Help Desk Manager. As the bridge between information technology and operations, you will play a crucial role in enhancing the technological capabilities and implementation/technical support within our client's organization. We are looking for someone who is quick on their feet, responsible, and thrives in a leadership role.
Responsibilities:
- Take full ownership of all day to day Help Desk tasks, overseeing a team of 6-7 technicians.
- Technology Integration: Collaborate with the end-users/team to assess, implement, and maintain technological solutions that streamline operations and enhance productivity.
- Program Development: Research, develop, and implement programs aimed at improving efficiency, communication, and overall experience within the organization.
- Training and Support: Provide training and support to end-users and team on the effective use of technology platforms, tools, and programs to optimize their performance.
- Troubleshooting: Serve as a point of escalation/POC for resolving technical issues and providing timely support to ensure uninterrupted workflow.
- Data Management: Oversee the organization and management of team, tickets, data, ensuring accuracy, integrity, and compliance.
- Collaboration: Work closely with cross-functional teams including IT, end-users, and operations to identify opportunities for technological innovation and process improvement.
- Stay Updated: Stay abreast of industry trends, emerging technologies, and best practices in real estate and information technology to recommend strategic improvements and innovations.
Qualifications:
- Bachelor's degree in information technology, or related field/experience.
- Previous experience in management or leadership of an IT Support of Help Desk team of 6 or more. 6+ years of experience is required.
- Strong understanding of operations and workflows.
- Experience or proficiency in Office365, Cloud Environments (Azure), AWS, VPNs, Firewalls, Internet access points, access controls. Experience with low voltage/AV is a +
- The candidate needs to have a dependable means of transportation to travel between the client's location in Boca Raton and Miami, as necessary for both client and team obligations.
- Problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Proven ability to adapt quickly to new technologies and tools.
- Attention to detail and strong organizational skills.
- This is a client facing role, excellent communication and interpersonal skills in English, both spoken and written, is a must.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.