Help Desk Manager 3

Job Title: Help Desk Manager 3

Location: Trenton, NJ (Onsite)

Duration: Long Term

Job Description:

Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution.

Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, which includes a 30 minute lunch break

Note2: This is a temporary role to help IT to migrate end of life hardware to new hardware. There will probably not be an extension.

Job duties and responsibilities include:

Hardware inventory management

Equipment imaging

Software installation

Rollout equipment

User migration

Hardware/software troubleshooting and maintenance

Other duties as assigned by supervisor

Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.

RELEVANT WORK EXPERIENCE: 3-4 yrs.

Skill
Required / Desired
Amount
of Experience

Dell/Client PC hardware configuration and troubleshooting skills
Required
4
Years

MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)
Required
4
Years

Windows 10 OS configuration and troubleshooting skills
Required
4
Years

Knowledge of SCCM for computer imaging (for device configuration)
Required
4
Years

Knowledge of SCSM for trouble ticket resolution and workflows
Required
4
Years

Client multifunctional device familiarity
Desired
4
Years