Help Desk Leader

We are a growing information technology company that offers its employees a culture of success, diversity in the workplace and the ability to work with leading edge technology that is revolutionizing federal IT infrastructure. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

We offer a Full Benefits package including:

• Competitive Employee Health Insurance options including dental

• 100% company paid vision plan

• 401K plan with generous company match and no vesting period

• 100% company paid Life insurance

• 100 % company paid long and short-term disability insurance

• Training allowance

• PTO and more

The Position:

Chameleon Integrated Services is currently looking for a Help Desk Leader to support one of our local government clients in St. Louis City. This is a 3-6 month contract role, but can be extended if necessary.

Overview:

The Help Desk Leader will enhance day-to-day service desk operations to ensure timely support for users and business teams. This role involves monitoring ticket resolution, motivating and organizing staff, and improving operational efficiency through ITIL processes. You will also analyze performance trends, establish strong relationships with business units, and ensure exceptional service delivery.

Responsibilities:

• Monitor operations to make sure tickets are addressed in a timely manner, as well as serving as the service desk liaison to major business-impacting initiatives.
• Use your experience and leadership to motivate and organize service desk staff, including coaching, mentoring, and creation/review of Key Performance Indicators.
• Make recommendations to improve operational efficiency including ITIL processes.
• Establish and maintain relationships with business units throughout the organization to understand working environments.
• Analyze the performance of Service Desk activities and document trends, identify problem areas, and devise and deliver solutions to enhance the quality of service and prevent future problems.
• Be the visionary leader responsible for ensuring that the IT Service Desk organization is providing a consistent level of exceptional service
• Use your interpersonal and communications skills to create proposals or documentation, make presentations to end users or professional peers, and work closely with IT Director.

Education & Experience:

• Bachelor-level degree or equivalent experience focused on information technology skills

• 5 years of work experience within IT Support, Helpdesk, and/or System Administrator role within a multi-site environment
• 2 years of leadership experience

Certs Required:

• ITIL Certification (Any level)

Certs Preferred:

• Google Workspace, CompTIA TIF+, CompTIA Project +
• 4 years leadership experience

The Location: St Louis, MO 63103

"We are an equal opportunity employer and allQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status