One of our clients is looking Help Desk with following skills:
Top Skill and Years' Experience: Diagnosing and resolving Windows 11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years' experience. Researching questions, advising users and following standard help desk procedures. Nice to Have: Software Ticketing system (Service Now/Cherwell), Scripting, and automation, Microsoft Teams, InTune. Interview Process: Microsoft Teams interview. Video and Audio on. MUST BE A WI RESIDENT OR WILLING TO RELOCATE. Local candidates or willing to relocate at candidate's expense. MUST BE A WI RESIDENT. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly. Onboarding will be on-site first 2-3 weeks, background and fingerprinting required by Dept of Justice. Attached with additional details here: Help desk capabilities with 2-5 years of experience in Help Desk environment The candidate relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the Help Desk concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected. Excellent customer service skills required. Additional details: blend of help desk and tier 2 responsibilities as needed. Candidates must be able to lift computers and other related equipment up to 40 lbs. Do Not resubmit previous applicants. Ensure that candidates are willing to work on-site bi-weekly.
IT HELP DESK II
Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management and administration of the Microsoft M365 application in the delivery of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration, and workflow solutions.
Responsibilities:
- Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Manage tickets assigned in a timely manner.
- Determine the best solution based on the issue and details provided by the customer.
- Develop/modifying Knowledge Base documentation.
- PC deployments, installation of software and assist customers with new devices.
- Record events and problems and through resolution logs.
Requirements and Skills:
- 2-5 years experience working in a help desk environment.
- Proven experience with Microsoft Office, Teams and InTune services.
- In-depth knowledge of computer systems and mobile devices.
- Proven experience as a help desk technician.
- Ability to diagnose and resolve basic technical issues.
- Proficient with iOS and Android devices.
- Detail oriented and maintain confidentiality.
- Ability to work with minimal supervision.
- Customer-oriented and patient.
The successful candidate may have to undergo a drug test and background check.
Sincerely,
Swati
Digitek Software, Inc.
650 Radio Drive
Lewis Center, OH 43035
Work:
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