Help Desk Analyst

West Olive, Michigan

 Tri-Force Consulting Services Inc
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  • Title: IT Support Specialist Duration: 12 Months Location: West Olive, MI 49460
    Note: This is an On-Site Role.
    Job Description:
    Assists customers by taking calls, accurately recording incidents, providing resolution over the phone and through remote assistance, triaging and escalating issues in a timely manner.
    Installs, configures, maintains, and troubleshoots computer equipment and software.
    Analyzes incidents and develops recommendations for eliminating reoccurring incidents.
    Develops documentation for procedures, methods and resolutions.
    Provides training for end users on desktop software in one-on-one or group settings.
    Participates in desktop management by assisting in the development, deployment and testing of software packages, computer images, and patch management.
    Recommends new methods and procedures for support.
    Helps support an equitable, safe, diverse and inclusive workplace.
    Performs other related functions as assigned.
    Applicable Skills:
    Ability to interact positively and objectively with coworkers, end-users, vendors, regulatory and funding agency programming staff from a wide range of cultural and socio-economic
    backgrounds and with varying levels of technical knowledge and skills.
    Excellent written, verbal, and interpersonal communications skills, including the ability to communicate clearly with technical and non-technical staff.
    Excellent phone and customer service skills.
    Excellent working knowledge of computer/networking technologies and operating systems
    Excellent diagnostic and troubleshooting skills as well as good analytical and problem-solving skills.
    Good working knowledge of applications, tools, systems, and/or databases technologies.
    Advanced working knowledge of PC Hardware, Operating Systems, Software and related equipment, A/V Equipment and Controls, Network cabling.
    Ability to work independently by determining and prioritizing work and accurately and efficiently completing tasks with minimal supervision.
Help Desk Analyst
Date Posted: 18 May 2024
Job Expired - Click here to search for similar jobs