Title: Help Desk Analyst
Location: Madison, WI (ONSITE FROM DAY 1)
Duration: 6 Months (Possibility of extension)
REQUIRED SKILLS:
At least 6 years' experience in the following:
- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to client's hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
Nice to Have Skills:
- ITIL 4 Foundation certification or similar
- CompTIA A+ certification or similar
Help Desk Analyst- Madison, WI (ONSITE FROM DAY 1)