Hearing Support Supervisor

Job Description: Role. Hearing Support Supervisor Location: 29 Gallatin Pl, Brooklyn, NY 11201 Duration: 3+ Years Interview Process: 1st Virtual round, 2nd In-person, 3rd Virtual round. Working Hours: Monday to Friday ( 8 AM to 5 PM ) Hearing Support Supervisor
The Hearing Support Supervisor is responsible for managing all functions in the Hearing
Support unit. This unit processes in person and mail adjudications.
Responsibilities:
Ensure efficient operation of the unit and manage the daily workflow
Handles standard supervisor duties including the scheduling and allocation of staff Resources 4/29/21
Plan, organize, direct and manage daily activities of staff
Provide constructive feedback and coaching including performance evaluations
Efficiently manage the heavy volume of adjudications.
Review, modify and implement unit procedures as required. Update and maintain procedural manual
Monitor workflow, prepare statistical reports for analysis
o Review, update and edit procedural manual for the Hearing Support unit.
Qualifications:
Bachelor s degree required
2 years of supervisory experience in an office environment
Supervisory with the ability to successfully manage and train other employees
2-3 years of superior customer service experience with a corporate or government agency
Strong communication and interpersonal skills, both written and verbal
Strong organizational and prioritization skills
Analytical, detail-oriented
Strong analytical skills with the ability to simultaneously balance multiple
tasks/projects in a fast-paced environment
Excellent computer skills (MS Word, MS Excel, MS PowerPoint) Regards,
Rasool Shaik
New Jersey New York North Carolina
Washington DC India Mexico
MWBE Certified