Health Services Representative

Requisition No: 826308 Agency: Department of Health Working Title: HEALTH SERVICES REPRESENTATIVE - Pay Plan: Career Service Position Number: Salary: $1,417.50 biweekly Posting Closing Date: 04/07/2024 Total Compensation Estimator Tool Thank you for your interest in career opportunities with the Florida Department of Health in Pinellas County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team. Applicants will be contacted directly if selected for an interview. The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision To be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. Disease Intervention Specialist for the TB/Refugee Program - DOH-Pinellas Your Specific Responsibilities: The incumbent, a Health Services Representative, works in the Tuberculosis/Refugee Health Program under the direct supervision of the Health Services Supervisor in the Division of Disease Control and Health Protection in the Department of Health Pinellas County. The incumbent provides basic health and social services to clients in a variety of settings implementing effective case management practices. The incumbent performs field outreach activities working with individuals who are being managed and treated for tuberculosis disease and infection. The incumbent serves as a liason between licensed staff and the community in a culturally and linguistically appropriate fashion. The incumbent conducts self-according to the Core Performance Standards in the areas of Courtesy, Communication, Teamwork and Safety. Conducts home visits to ensure patient compliance with prescribed Tuberculosis (TB) medications by Directly Observed Therapy (DOT); Documents DOT on appropriate forms and logs; Follows established state and local rules, regulations, policies, procedures and guidelines for health care worker medication handling; adheres to local security procedures to keep medications safe for DOT performed outside the TB Clinic; Checks to determine that client medications match the medication orders and that the medication is given to the correct client; Observes patient for signs and symptoms of TB disease, adverse reactions and side effects to medications, non-compliant behavior, alcohol usage, and other pertinent information and immediately notifies the TB nurse if any are observed; Monitors patient/family for compliance with medical referrals provided by the TB nursing staff; Informs the TB nurse of needs or problems stated by the client during the term of their treatment; Assists individuals or families with issues that are crucial to their treatment and care; Makes decisions when to collect sputum specimen samples and obtains specimens; performs Mantoux Tuberculin Skin Testing (TST) and/or draws blood as necessary; Completes TB assessment/symptom screen when administering the TST or blood draw; Assists the TB Nurses in performing field investigations; Performs contact investigations locating tuberculosis suspects, cases and/or contacts for follow-up investigation and/or treatment. Provides clinical support on a rotating basis to include but is not limited to: scheduling appointments, providing education on Tuberculosis via phone, making sure staff have entered services, works in change healthcare, documents on note pad, runs daily service and coding reports, checks in clients, cancels appointments, assists and reviews all intake paerwork , scans all documents into client records, answers phone lines, refers clients to other clinics, provides TB and HIV screenings to clinic clients as needed, runs all monthly and daily reports, orders labs and monthly supplies. Documents all field activities in the HMS database following proper procedures while maintaining strict confidentiality at all times; Communicates TB related information and/or instructions to individuals and families in a culturally and linguistically appropriate manner; Monitors client clinic visits and schedules Direct Observed Therapy (DOT) and other appointments for the most efficient delivery of services. Assists with completion of Risk Assessment documentation; Submits completed EAR forms, time and attendance and other documentation as required. Performs other duties as assigned. Provides back up to other members of the Division of Disease Control and Health Protection as assigned to an operations level. This may include, but is not limited to: outreach efforts, immunization clinics, disease investigations and traveler monitoring. Required Knowledge, Skills, and Abilities: Ability to operate a computer Ability to work and follow directions Ability to maintain strict confidentiality Ability to keep well organized and accurate records Ability to communicate effectively verbally and in writing Ability to interview participants in order to obtain a medical or social history Ability to complete TB education module and annual update Ability to place and read TST Ability to draw blood Knowledge of community resources and skill in referring participants to appropriate resources Ability to establish and maintain effective working relationships Qualifications: Minimum - High School Diploma Valid Driver's License Data entry experience Preferred - Phlebotomy experience Sputum collection TB process knowledge Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: St. Petersburg Center of the Florida Department of Health in Pinellas County 205 Dr. Martin Luther King Jr St N St. Petersburg, Fl 33701 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more. For a more complete list of benefits, visit . Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans . click apply for full job details