Hardware and Operating System Technician I with Security Clearance

Overview We are seeking a highly motivated and detail-oriented Hardware and Operating System Technician, you will play a pivotal role in ensuring the seamless execution of order fulfillment processes, maintaining high-quality standards, and actively contributing to various technology projects within the organization. This multifaceted position encompasses a wide range of responsibilities, from meticulous inventory management to hands-on involvement in technology initiatives. The successful candidate will thrive in a dynamic environment, exhibiting a keen eye for detail, strong technological acumen, and a proactive approach to process improvement. Responsibilities Pick and pack inventory items according to established procedures.
Track orders throughout the fulfillment process, ensuring accuracy and timeliness.
Unpack received shipments and verify the contents against purchase orders.
Conduct thorough quality assessments of hardware components and products.
Identify and document any defects or discrepancies in the received inventory
Collaborate with the quality assurance team to maintain high product standards.
Install, configure, and update operating systems on various computing devices.
Manage the installation and updates of applications and drivers.
Troubleshoot and resolve issues related to operating systems and applications.
Ensure project tasks are completed within specified timelines and adhere to quality standards.
Adhere to company policies and procedures related to order fulfillment and inventory management.
Document all steps taken in the order fulfillment process for reference and auditing purposes.
Actively participate in continuous improvement initiatives within the department. Required Experience/Qualifications High school diploma or equivalent; relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Professional)
1-year prior experience in a technical support role or a similar capacity.
Basic SCCM knowledge with ability to image computers, load software, drivers, network printers, execute Windows updates
Strong familiarity with Windows operating systems.
Basic knowledge of networking concepts, protocols, and configurations.
Proficiency in troubleshooting hardware and software issues.
Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical users.
Strong customer service orientation with a patient and empathetic demeanor.
Detail-oriented and methodical approach to problem-solving.
Ability to work both independently and collaboratively in a team environment.
Adaptability to rapidly changing technology and a willingness to learn new skills. Preferred Experience/Qualifications IT or Computer Science Bachelor's degree or similar related degree Special Requirements/Security Clearance Ability to obtain a Public Trust Clearance with the Department of Veterans Affairs Physical Demands Physical ability to lift and carry computer equipment and perform basic hardware installations.
Stay on feet for extended periods of time.
Must be capable of working in a high tempo and high traffic work environment.