Group Account Supervisor

Job Description

The Group Account Supervisor is the brand champion. They will provide strategic input, tactical planning, and direction on multiple or large-scale assigned accounts. The Group Account Supervisor has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. They build and maintain positive, lasting client relationships with multiple or mid-level clients, as well as ensuring high-quality agency output.

Agency Operations

Drives the process and details and develops tactical plans. Forecasts budgets

Finances: Develops and administers clients' budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Thorough knowledge of contract and its implications. Sound decision making regarding hours dedicated to jobs and what to prioritize. Thorough knowledge of all basic financial tools necessary to account management. Contributes to the revenue and forecasts of the brand

Troubleshooting: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve potential problems before they get too big. Ability to solve client issues, independently moderate conflicts, and influence management decisions

Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment

Management: Team leader, provides clear and fair direction and feedback to junior account staff

Knowledge

Deep, expert understanding of the therapeutic category, the audience, and multiple channels. Basic knowledge of at least one other category, and another audience

Continuously learning technology

Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages

Successfully serves as point of authority and/or source of advice for therapeutic area. Proactively identifies opportunities based on the market

Ensures team adherence to agency process. Identifies issues and leads problem resolution

Strategy

Vision: Develops communication objectives and strategies (eg. marketing/brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details. Is able to address strategic marketing issues and propose viable solutions

Demonstrates and communicates a clear expert POV as marketing partner to clients

Planning: High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development

Demonstrates passion for the brand

Tactics and Execution

Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines

Production: Supervises and effectively manages the production of client-approved marketing tools

Creative: Collaborates on creative brief development

Assumes responsibility for the writing and preparation of marketing communications plans and proposals

Communication: Communicate key client issues/initiatives to team accurately and in a timely manner

Demonstrates the ability to think creatively and strategically

PHCG offerings: Basic knowledge of PHCG businesses, offerings, and tools

Client Relationship

Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value

Relationship: Frequent, positive client contact with key clients

Brand champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments

Agency champion: Understands, communicates, and advocates the agency POV (point-of-view).

Presentations: Ensures client is kept apprised of all account activity; this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to clients

Lead role in ensuring timely, accurate client documentation and correspondence