Golf Shop Merchandise Sales Associate

Princeville, Hawaii

Troon Golf, L.L.C.
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At the Princeville Makai Golf Club, our Golf Shop Attendants are the welcoming faces that greet customers and provide them with a superior buying and golf experience. We're searching for a qualified associate to add to our team, and to provide the excellent customer service and support we're known for. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the associate answers questions, handles complaints, and maintains a clean, well-organized sales floor. You are the driving force behind new and ongoing sales opportunities - directly impacting our growth and success.

Objectives of this Role

Provide superior customer service, placing heavy importance on the Princeville Makai brand experience and customer engagement/satisfaction
Serve as the brand ambassador, developing and nurturing strong relationships with customers
Learn customers' needs and wants and personalize purchase opportunities to address them
Meet sales projections, generate ongoing sales opportunities, and achieve company and individual Princeville Makai merchandise goals
Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

Daily and Monthly Responsibilities

Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
Maintain updated knowledge on current products, pricing, and promotions
Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
Follow through on an exceptional customer experience by presenting customers with product and service promotions and sale opportunities as identified through conversation

Develop and implement cross-selling strategies for appropriate products and services offered
Maintain stock levels of sales floor and back stock.
Assist in maintaining a fresh and eye appealing merchandise visual presentation
Assist customers with returns, exchanges and mail orders.

Skills and Qualifications

High school diploma
Superior communication skills with customers and team
Proven capabilities in a customer service or sales role
Conscientious, professional appearance
Basic math and accounting skills
Positive attitude and self-motivated to win every customer
Ability to stand for long periods of 5 hours or more
Ability to lift at minimum 15 lbs.
Ability to work flexible shifts including weekends and holidays, and monthly physical inventory after golf shop hours.

Preferred Qualifications

Associate's or Bachelor's degree in marketing or sales
Working knowledge of inventory procedures
Proven capability with point-of-sale (POS) transactions
Experience with marketing and customer dynamic
Strong record of meeting and exceeding sales goals

Part-time, 12-18 hours/week
Date Posted: 29 August 2022
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