Genesys Engineer

Job Title: Genesys Engineer

Location: Weston, FL (Onsite from Day 1)

Type: Fulltime/Permanent

Job Description:

Key responsibilities:

We need the person to have atleast 8+ years of experience in Genesys Omnichannel, GAX and GAAP areas. Below are the responsibilities.

Design and implement Omni Channel (Genesys Email and Chat) services and blended with Genesys Voice functionalities;

Analyze the on-premises IVR applications of Mexico market and documented the call flows of various toll-free number entries and sub modules;

Implement the IVR call flow applications and API interfaces on ConneX (GAAP) IVR system, completed testing, deployment and troubleshooting;

Design and implement the VoiceID biometric functionalities and integrated with the UCID rules engine, completed testing, deployment and troubleshooting for UK and US markets;

Work with the service providers and went through the design of the program infrastructure and required user stories, and complete test cases and troubleshooting for UK and US market.

Good problem solving, analytics, and debugging skills.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.